REFUND POLICY

Last Updated: 28/06/2026

At Digisol, customer satisfaction is important to us. We strive to provide high-quality digital products, SaaS solutions, and professional services. Please read this Refund Policy carefully before making a purchase.

By purchasing any product or service from Digisol, you agree to this Refund Policy.

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1. General Refund Policy

Due to the nature of digital products and online services, not all purchases are eligible for a refund. Once a digital product has been delivered, downloaded, accessed, or used, it may no longer qualify for a refund.

Refund requests are reviewed individually and processed according to the circumstances of each case.

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2. Eligible Refund Requests

A refund request may be considered if:

• You were charged multiple times for the same order.

• A technical issue prevented delivery of the purchased product and our support team is unable to resolve the issue within a reasonable time.

• You received a product that is materially different from its published description.

• Your payment was processed successfully, but the purchased product or service was never delivered.

Supporting documentation may be required during the review process.

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3. Non-Refundable Items

Unless required by applicable law, refunds will generally not be provided for:

• Downloaded digital products.

• Accessed software or SaaS subscriptions.

• eBooks, templates, guides, or educational materials that have been delivered.

• Subscription fees already used during the billing period.

• Purchases made by mistake after successful delivery.

• Change of mind after purchase.

• Failure to read product descriptions before purchasing.

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4. Subscription Cancellations

Customers may cancel their subscriptions at any time through their account dashboard or by contacting customer support.

Cancellation prevents future renewals but does not automatically entitle the customer to a refund for the current billing period unless otherwise required by applicable law.

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5. Refund Request Procedure

To request a refund, please contact Digisol Support with:

• Full Name

• Registered Email Address

• Order Number

• Date of Purchase

• Reason for the Refund Request

Providing complete information helps us review your request more efficiently.

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6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Depending on the payment provider and financial institution, processing times may vary and are generally completed within 5–10 business days after approval.

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7. Fraud Prevention

Digisol reserves the right to decline refund requests involving suspected fraud, abuse, unauthorized account activity, or violations of our Terms of Service.

Accounts found engaging in fraudulent behavior may be suspended or permanently terminated.

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8. Payment Provider Policies

Certain payment providers may have their own buyer protection programs and dispute procedures.

Digisol will cooperate with legitimate investigations and provide relevant transaction information when required.

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9. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our products, services, or legal obligations.

The latest version will always be available on our website.

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10. Contact Us

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us:

Digisol Support

Email: support@digisol.com

Website: www.digisol.com

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Our Commitment

Digisol is committed to providing reliable digital products and professional customer service. We review every refund request fairly, transparently, and in accordance with this policy and applicable consumer protection laws. Our goal is to resolve customer concerns promptly while maintaining a secure and trustworthy platform for all users.